AML / KYC policy

1. Why verification exists

Criminal money moves through financial services when providers do not know who their customers are. UK law requires businesses involved in trading and payments to identify their clients, understand the source of their funds and report suspicious activity to the National Crime Agency. Verification is not a formality we invented; it is the mechanism that keeps legitimate users separate from criminal ones.

For you, verification has a second benefit: it is much harder for an impersonator to take over an account that is anchored to a verified identity and a verified device history.

2. The legal framework we apply

Our procedures follow the Proceeds of Crime Act 2002, the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 as amended, and the guidance issued by the Financial Conduct Authority for firms in our category. Where the platform provides services alongside regulated third parties, such as payment processors, their obligations apply in parallel with ours.

3. Who we verify

Every user is verified. There is no threshold below which verification is skipped, no deposit small enough to bypass identity checks, and no exception for referrals. Users acting for a company, trust or other legal entity provide the entity's documents plus identification of the beneficial owners who ultimately control it.

4. Identity verification (KYC) step by step

Verification runs in three stages. First, you provide your personal details: full legal name, date of birth, address and nationality. Second, you upload a photo of a valid government-issued ID, a passport or driving licence, together with a short live selfie check that confirms the document belongs to the person presenting it. Third, where the address needs independent confirmation, a bank statement or utility bill dated within the last three months.

The automated check usually completes within minutes. Cases flagged for human review, such as a name change, an older document or an address outside the UK, are handled by the compliance team within one working day.

5. Documents we accept

Accepted primary documents: a current passport, a UK driving licence (full or provisional) or a national identity card from an EEA country. Accepted secondary documents for address: a bank or building society statement, a credit card statement, a utility bill (not a mobile phone bill) or a council tax bill for the current year. Documents must be intact, legible and show the name that matches your registration.

We do not accept screenshots of documents, expired documents, or images with details obscured. Cropping is fine; redaction of names, dates or numbers is not.

6. Source of funds and source of wealth

For larger commitments we ask where the money comes from. Source of funds means the specific origin of a particular deposit: salary, savings, a property sale, an inheritance, a business distribution. Source of wealth means how your overall wealth was built over time. These questions are asked of clients whose activity reaches certain thresholds, and they are not an accusation; they are the standard applied across regulated UK finance.

7. Ongoing monitoring

Verification is not a one-time gate. The platform monitors transaction patterns for inconsistency with your declared profile: sudden changes in size or frequency, flows to and from high-risk jurisdictions, or structuring, which means splitting amounts to stay under thresholds. Alerted cases are reviewed by a person, not automatically penalised, and most are resolved with a simple request for explanation.

8. Risk rating of accounts

Each account carries a money-laundering risk rating based on factors such as residency, the products used, the payment methods chosen and the pattern of activity. A higher rating does not mean wrongdoing; it means enhanced checks apply, such as more frequent refresh of your documents or a request for source-of-funds evidence on a specific deposit.

9. Politically exposed persons

If you are a politically exposed person, meaning someone entrusted with a prominent public function, or a close family member or known associate of one, we are required to apply enhanced due diligence. Please declare this at registration; the declaration itself has no effect on your eligibility, and concealing it does. The same applies to family members of such persons.

10. Sanctions screening

All users are screened against the UK sanctions lists maintained under the Sanctions and Anti-Money Laundering Act 2018, and screening is refreshed automatically when the lists change. A true match to a sanctions designation means the account cannot be opened or must be closed, funds movements are suspended as the law directs, and we are generally not permitted to tell the affected person that a report has been made.

11. What we cannot tell you

UK law prohibits tipping off: where a suspicious activity report has been filed, we may not disclose that fact, and a withdrawal may appear delayed without a stated reason. This is an exceptional situation, it is not a way of withholding money arbitrarily, and it applies to every regulated firm in the country. Ordinary delays, such as a pending document check, are always explained in full.

12. Record keeping

We keep verification records, transaction records and the supporting evidence for five years after the end of the relationship, as required. In practice some records are kept longer where an investigation or legal claim makes that necessary. You can read how this interacts with your data rights in the privacy policy.

13. Your responsibilities as a user

You agree to register only for yourself, with your own true details, and never to operate an account on behalf of an undisclosed third person. Do not share your credentials, do not accept requests from others to move money through your account, and tell us promptly if your circumstances change materially, such as a change of name or country of residence. Using your account as a payment channel for other people is the fastest way to have it closed and reported.

14. Training and governance

Staff with any role in onboarding, payments or client contact complete AML training on joining and annually thereafter. The compliance function owns this policy, reports to management on its operation, and reviews the risk assessment of the business at least once a year or when the service changes materially.

15. Contact and questions

If a verification request seems wrong, if you cannot provide a listed document, or if anything in this policy is unclear, write to [email protected]. Alternative evidence is often acceptable, and it is always better to ask before submitting than to guess. Verification questions are answered during UK business hours, Mon to Fri 9:00 to 17:30 (UK time).